Hi Territorians!

Thanks for your interest in the Territory Tourism Voucher. We appreciate your patience while we are experiencing a large number of booking requests through the Visitor Information Centres. Remember that you have 30 days to redeem your voucher.

Troubleshooting guide

My voucher code isn’t working online, what should I do?

a) Have you copied the voucher code correctly? Please note that the field is case sensitive

b) Has your voucher expired? Vouchers are only valid for 30 days from the date of issue

c) Has your voucher been used already? Each voucher can be only used once. When a transaction is complete, the voucher is automatically deactivated.

d) Ensure you’re not using more than 10 vouchers per transaction.

e) If using multiple vouchers, please check that the extra vouchers are required to affect the total price. For example, you can’t use more than 1 voucher for bookings of $400 or less.

f) The voucher may not be applicable to this product or service. Please contact the Visitor Information Centre for further information.

g) If no to all of the above, please contact the Visitor Information Centre for assistance.

I didn’t receive my voucher email, what should I do?

Please wait 24 hours to receive your voucher, and check in your spam or junk email folder. If you still haven’t received your voucher after 24 hours, please contact us for help.

Why isn’t my email address working?

Only one email address is allowed to be used per voucher. The system will not accept duplicate emails. Please ensure the email address is active and spelt correctly.

Frequently asked questions

When I try to book online my pass is saying it’s invalid?

Contact the relevant Visitor Information Centres and book direct:

Darwin

Tourism Top End
6 Bennett Street (corner Bennett and Smith streets), Darwin city
Telephone: 08 8980 6000
Free call in Australia: 1300 138 886
Email: info@tourismtopend.com.au
Website: www.tourismtopend.com.au

Katherine

Katherine Visitor Information Centre
Corner Lindsay Street and Katherine Terrace, Katherine
Telephone: 08 8972 2650
Free call in Australia: 1800 653 142
Email: visitor@ktc.nt.gov.au
Website: www.visitkatherine.com.au

Tennant Creek

Tennant Creek Visitor Information Centre
Battery Hill, Peko Road, Tennant Creek
Free call in Australia: 08 8962 1281
Email: info@discoverca.com.au
Website: www.discovercentralaustralia.com

Alice Springs

Alice Springs Visitor Information Centre
Corner of Parsons St and Todd Mall
Telephone: 08 89525 800
Free call in Australia: 1800 645 199
Email: info@discoverca.com.au
Website: www.discovercentralaustralia.com

I successfully registered and haven’t received my voucher, what should I do?

Check your junk mail box and if you still have not received, please fill out the contact form with the details you used to register at: https://territoryvoucher.nt.gov.au/contact-us.

Who can sign up?

Northern Territory residents aged 18+.

Only one voucher can be claimed per person. You’ll need to provide your details and agree to the terms and conditions via the registration form. More than 26,000 vouchers will be available.

How do I register and what do I need to sign up?

There is a registration form located at territoryvoucher.nt.gov.au. You’ll need to provide your name, a valid email address, your residential street address and agree to the terms and conditions. You may be required to show photo I.D. when redeeming your voucher.

My street address won’t show up in the address field on the registration form

Please contact us if your address is not listed as you may be required to show proof of residency at the address you nominate on the form.

I don’t have an email address, how can I access a voucher?

You must have a valid email address to access the Territory Tourism Voucher. There are a number of easily accessible and free platforms to sign up for your own personal email address.

Can I register for a voucher on behalf of a family member who is over 18 but doesn’t have internet access?

You may register on behalf of the family member with their permission; however they must have their own working email address.

How long does it take to get a voucher?

Your voucher should be emailed to you within 24 hours of registration.

The voucher registration system isn’t working, can I call a helpdesk?

Due to high demand on the registration site during this time, please be patient. We’re working extremely hard to ensure everyone has a smooth registration and redemption process. If you continue to experience issues, please fill out the contact us form.

How many vouchers are available?

There are more than 26,000 vouchers available.

I’ve missed out on a voucher, what should I do?

Once all vouchers have been claimed, you can sign up to be added to a waiting list. Additional vouchers may be released in future if there are unused funds available from the Territory Tourism Voucher incentive. These will be issued to those on the waiting list on a first-come, first-served basis.

Redeeming your voucher

How do I redeem my voucher?

A digital voucher will be issued to the email address provided within 24 hours of successfully registering. To redeem, you can present your voucher to one of the four Visitor Information Centres (listed below), or quote your voucher number over the phone or use it online. The voucher can only be used for one transaction, and must be used within 30 days of issue. To redeem your voucher online, enter the 6 digit code into the “Promo code” field during checkout.

Can I use the voucher for an existing booking?

No, the voucher cannot be used for existing bookings. Bookings must be made after the voucher date of issue.

How long do I have to use my voucher?

You can register for the voucher from Wednesday 1 July 2020 until Saturday 31 October 2020. Once issued, the voucher will be valid for 30 days. All travel must be booked and completed before 31 October 2020. Some restrictions and blackout periods may apply, so we encourage you to book early.

Can I use more than one voucher on a booking?

Yes. Each voucher will be capped at $200 per $400 spent. Example scenarios:

  • If your purchase is under $400, you’ll save 50% off the total booking cost by redeeming one voucher.
  • If your purchase is $400 or over, you’ll save the maximum $200 off the total booking cost by redeeming one voucher.
  • If your purchase is over $400, you can increase the maximum discount by redeeming more vouchers. With 3 vouchers you can save up to $600, as long as this doesn’t exceed 50% of the total booking cost.

You may enter up to ten vouchers per booking. To use more than 10 vouchers on one booking, or for any other questions, please contact your closest Visitor Information Centre.

How can I decide what to book?

You can find inspiration on the Tourism Top End, Tourism Central Australia or Visit Katherine websites, or talk to a consultant at one of the four Visitor Information Centres, in person or over the phone. (Locations listed below).

Can I use the voucher directly with a business?

No. The voucher can only be redeemed at one of the four NT Visitor Information Centres (Darwin, Alice Springs, Katherine and Tennant Creek) in person, over the phone or online.

Can I use the voucher to book flights?

The voucher is not redeemable for point-to-point flights outside the NT. It can, however, be used for a scenic flight that’s bookable through your local Visitor Information Centre.

Can I use other vouchers with the $200 Territory Tourism Voucher?

The Territory Tourism Voucher is not affiliated with any other voucher, offers or discount systems currently in the market.

My purchase doesn’t use the whole value of the voucher, can I book something else?

You can use your voucher to book more than one experience, however they must be booked within the same transaction. Once you make a booking using your voucher, the voucher will be marked as redeemed. Any unused dollar value of the voucher will be reinvested into the pool for somebody else to access. We encourage you to seek assistance from the Visitor Information Centre if you wish to use your voucher for multiple experiences.

The experience I want to book isn’t available from the Visitor Information Centre, are there any other ways I can book it using the voucher?

Northern Territory tourism associated businesses have been urged to register for participation in the voucher scheme with the Visitor Information Centres. You can encourage them to sign up, or make an alternative choice in this case.

I’ve booked an experience, but need to cancel the booking. How can I do this, and can I use my voucher another time?

Please contact the Visitor Information Centre to cancel your booking. Unfortunately, your voucher will not be refunded if you cancel your booking. However, if the tourism operator cancels your booking, and an alternative date can’t be arranged, then you can have the discount value refunded to spend on an alternative product. Please contact the Visitor Information Centre to arrange this.

What’s excluded?

The voucher cannot be redeemed for flights outside the NT, nor any products that include alcohol or gambling.

Where are the Visitor Information Centres located in the NT?

Darwin

Tourism Top End
6 Bennett Street (corner Bennett and Smith streets), Darwin city
Telephone: 08 8980 6000
Free call in Australia: 1300 138 886
Email: info@tourismtopend.com.au
Website: www.tourismtopend.com.au

Katherine

Katherine Visitor Information Centre
Corner Lindsay Street and Katherine Terrace, Katherine
Telephone: 08 8972 2650
Free call in Australia: 1800 653 142
Email: visitor@ktc.nt.gov.au
Website: www.visitkatherine.com.au

Tennant Creek

Tennant Creek Visitor Information Centre
Battery Hill, Peko Road, Tennant Creek
Free call in Australia: 08 8962 1281
Email: info@discoverca.com.au
Website: www.discovercentralaustralia.com

Alice Springs

Alice Springs Visitor Information Centre
Corner of Parsons St and Todd Mall
Telephone: 08 89525 800
Free call in Australia: 1800 645 199
Email: info@discoverca.com.au
Website: www.discovercentralaustralia.com

Still need help?

Please contact us if you can't find your question above.